At MiBen, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a returns policy in accordance with the South African Consumer Protection Act.
Cooling-Off Period
You have the right to cancel any purchase made online within 7 (seven) days of receiving the goods, as long as they have not been used and are in the original sealed condition.
Returns
If you wish to return a product, please ensure that:
1.The product is in its original packaging, has not been opened and is in original condition.
2. The product has not been used or damaged.
3. You have the original receipt or proof of purchase.
Refunds
Refunds will be processed within 14 (fourteen) business days of receiving the returned goods. Refunds will be made in the original payment method.
Warranty Returns
If a product appears to be defective or faulty, please return it to us by courier in its original packaging with adequate protection within the warranty period. We will repair or replace the product at no additional cost to you.
Exclusions
This return policy does not apply to:
1. Products that are not in their original condition and/or in the original packaging.
2. Special order products that have been customized or personalized.
3. Products that have been opened, damaged or used.
Important Notice: Content Loss
Please note that we are not responsible for any loss of content, including but not limited to:
It is the customer's responsibility to ensure that all content is backed up and removed from the product before returning it to us.
Contact Us:
If you have any questions or concerns about our return policy, please contact us at help@miben.co.za
Cooling-Off Period
You have the right to cancel any purchase made online within 7 (seven) days of receiving the goods, as long as they have not been used and are in the original sealed condition.
Returns
If you wish to return a product, please ensure that:
1.The product is in its original packaging, has not been opened and is in original condition.
2. The product has not been used or damaged.
3. You have the original receipt or proof of purchase.
Refunds
Refunds will be processed within 14 (fourteen) business days of receiving the returned goods. Refunds will be made in the original payment method.
Warranty Returns
If a product appears to be defective or faulty, please return it to us by courier in its original packaging with adequate protection within the warranty period. We will repair or replace the product at no additional cost to you.
Exclusions
This return policy does not apply to:
1. Products that are not in their original condition and/or in the original packaging.
2. Special order products that have been customized or personalized.
3. Products that have been opened, damaged or used.
Important Notice: Content Loss
Please note that we are not responsible for any loss of content, including but not limited to:
- Software programs or licenses
- Digital files, such as photos or documents
- Data stored on returned products.
It is the customer's responsibility to ensure that all content is backed up and removed from the product before returning it to us.
Contact Us:
If you have any questions or concerns about our return policy, please contact us at help@miben.co.za